If You Still Need Help

Getting Help

If issues persist, contact HIFI support:

• 📧 Email: support@hifi.com

• 💬 Slack: Message in your shared Slack channel

When reaching out to HIFI support, include:

• Transaction ID (if applicable) — e.g., onr_abc123, ofr_xyz789

• User ID — the affected user's ID

• Error code and message — include the full error response

• Steps to reproduce — what you were trying to do

• Environment — sandbox or production